FREQUENTLY ASKED QUESTIONS
Recipes & General FAQs
Why have your recipes changed since the last time I looked at them?
I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.
IS IT SAFE TO USE DIY PRODUCTS ON CHILDREN?
I use the DIY products I make on my children and in my opinion, they are safer than the majority of the stuff we find on supermarket shelves. However, I am not a medical professional so be sure to do your own research when sourcing ingredients and before using on your children. Patch testing or seeking advice is also helpful if you are doubtful. Always be cautious when using essential oils, especially on small children.
WHERE DID THE INGREDIENTS AND ACCESSORIES GO?
Here is my list of Suppliers Of Natural Ingredients, Packaging & Accessories. There are some discount codes included as well.
What is the best way to clean up after DIY balms and butters?
Have a read of this comprehensive blog post.
I have a question about one of your recipes. What’s the best way to ask you?
What's your opinion on essential oils and plastic vs glass packaging?
Essential oils, in the ratios that I use, are fine in either glass or plastic (PET (no.1) and HDPE are the safest) containers. When we are told not to use EO’s in plastic, it is referring to undiluted or potent ratio’s of essential oils. Many EO companies package and sell products such as shampoo and cleaning concentrates, in plastic containers.
I personally always prefer glass, although sometimes it isn’t practical in the shower or around a wet basin, especially if kids are around.
Shipping & Delivery FAQs
How much is shipping?
Shipping is $4.95 flat rate, Australia wide.
How long will my order take to arrive?
Orders are generally packed and shipped within 3-5 business days, but often much quicker than that!
As we are located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.
I've just realised my delivery address is wrong! What should I do?
Contact us ASAP via email at email@example.com. Be mindful that we’re always busy packing orders, sometimes within hours of them being placed. We’ll do our best to help you, if you catch us in time. If your error isn’t noticed by the time the parcel has been shipped, you will be required to pay a flat rate $9.95 reshipment fee. We’ll cover the return-to-sender fee.
I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?
Please email us at firstname.lastname@example.org within 7 days of parcel delivery. You will be responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded (note that refunds can take up to 10 working days to be seen on your statement).
CAN I PICK MY ORDER UP IF I AM LOCAL TO PERTH?
Can my order be express posted?
At this stage we don’t offer express shipping.
It has been 10 working days and my parcel hasn't arrived. What do I do?
Sometimes parcels go missing in the mail. If this happens to you, contact us and we’ll help you sort it out.
If you have provided the wrong shipping address, or have failed to collect your parcel from your local post office on time, we cannot be held liable. The item will eventually be returned to us (this could take up to 4 weeks), and while we will cover the return-to-sender fee, you will be responsible for a flat rate $9.95 reshipment fee.
You can opt for a refund of your order once the parcel has been returned to us.
My parcel has arrived damaged, What do I do?
All parcels leave our warehouse in mint condition. Occasionally, weather and other factors let us down. If you have any issues with your parcel, please email us at email@example.com and we’ll do our very best to rectify the situation.
WHO DO YOU USE TO SHIP PARCELS?
We use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.