Recipes & General FAQs
Why have your recipes changed since the last time I looked at them?
I am constantly responding to feedback, creating new recipes and recreating old recipes, and occasionally I discover that some recipes need minor editing to make them even better and more effective. I never change the fundamental elements, so there is no need to worry that your favourite recipe has been altered.
Are your products safe for children to use?
I use these products on my children and in my opinion they are safer than majority of the stuff we find on supermarket shelves, however, I am not a medical professional so read all ingredients properly before purchasing and using on your children, and patch test/seek advice if you are doubtful. Always be cautious when using essential oils, especially on small children.
What is the best way to clean up after DIY balms and butters?
Have a read of this comprehensive blog post.
I have a question about one of your recipes. What’s the best way to ask you?
Shipping & Delivery FAQs
How much is shipping?
There are no additional shipping charges on any of our products. Yay!
How long will my order take to arrive?
Orders are generally packed and shipped within 3-5 business days, but often much quicker than that! Parcels are posted each Monday, Wednesday and Friday, unless unforeseen circumstances arise, or due to public holidays.
As we are located in Western Australia, customers on the east coast of Australia, or in remote country areas can expect parcels to take around 5-6 working days to arrive, from the time of parcel collection. Those of you located in Perth and surrounding areas can expect much a much faster postal service.
I've just realised my delivery address is wrong! What should I do?
Contact us ASAP via email at email@example.com. Be mindful that we’re always busy packing orders, sometimes within hours of them being placed. We’ll do our best to help you, if you catch us in time.
I've ordered/received an item that I mistakenly ordered, or I have changed my mind, what can I do?
Please email us at firstname.lastname@example.org within 7 days of parcel delivery. You will be responsible for returning the item in ‘mint’ condition, with postage payable by you. Once your order arrives, and condition assessed, you will then be refunded (note that refunds can take up to 10 working days to be seen on your statement).
CAN I PICK MY ORDER UP IF I AM LOCAL TO PERTH?
WHO DO YOU USE TO SHIP PARCELS?
We use Australia Post’s eParcel network. After your parcel has been collected by Australia Post, you will receive a tracking link via email. You can use this to monitor the impending arrival of your parcel, and to request safe drop.
Can my order be express posted?
At this stage we don’t offer express shipping.
I forgot to add an item to my order before finalising it. Can I add it now and save paying postage twice?
Due to the complex nature of running an active online store that operates 24/7, unfortunately, we are unable to edit orders once they have been finalised. We can cancel and refund your existing order, allowing you to place your new, correct order (note that refunds can take up to 10 working days to be seen on your statement). Be mindful that we’re always busy packing orders, sometimes within hours of them being placed. We’ll do our best to help you, if you catch us in time. If you have further queries, please email us at email@example.com.
It has been 10 working days and my parcel hasn't arrived. What do I do?
Sometimes parcels go missing in the mail. If this happens to you, contact us and we’ll help you sort it out.
If you have provided the wrong shipping address, or have failed to collect your parcel from your local post office on time, we cannot be held liable. The item will eventually be returned to us (this could take up to 4 weeks), and while we will cover the return-to-sender fee, you will be responsible for the $9.95 reshipment fee.
You can opt for a refund of your order, minus shipping, once the parcel has been returned to us.
My parcel has arrived damaged, What do I do?
All parcels leave our warehouse in mint condition. Occasionally, weather and other factors let us down. If you have any issues with your parcel, please email us at firstname.lastname@example.org and we’ll do our very best to rectify the situation.
Do you offer international postage?
The Inspired Collective FAQs
Where did the membership go?
To make my DIY videos as accessible (and as easily-shareable as possible), the decision has been made to transfer all of them to the main website. That means that soon, you’ll find them within recipe and blog posts. This way, you won’t need to worry about logging in first, and you can share freely with friends! How much easier is that??
Judging from feedback, I am confident that you have been enjoying my videos so far, and the whole ‘monkey-see-monkey-do’ concept is working a treat! I’m grateful to you for signing up to this free membership (ahem… all 3000 of you!!) and allowing me to inspire and educate you.
My mission has always been to provide people with endless inspiration and to deliver it in the most natural and simplistic way possible. I think this little change will achieve that. So keep scrolling, clicking, watching, learning and doing, and have fun while you’re at it!